Swatch Sales Associate

Biel/Bienne • Switzerland

Friday, January 10, 2025

Swatch, a prominent name in the Swiss watchmaking industry, is renowned for its innovative approach and iconic designs. As part of the Swatch Group, one of the world's largest watch manufacturers, the brand offers a dynamic and international work environment. Swatch values the passionate commitment of its employees and encourages them to be part of its transformative journey in the watch industry.

1. Deliver exceptional customer service to all clients.
2. Convert walk-in traffic into loyal customers by creating excitement around products.
3. Provide comprehensive information on product features, pricing, and after-sales services.
4. Assist customers in making informed selections by offering suggestions and sharing product knowledge.
5. Gather customer feedback and share best practices within the organization.
6. Contribute to achieving and exceeding sales targets.
7. Take necessary actions to meet objectives linked to KPIs.
8. Maintain knowledge of current sales activities, payment, and exchange policies.
9. Process payments ensuring accuracy and efficiency.
10. Share storytelling and benefits related to collections with customers.
11. Attend product training sessions to enhance product and brand knowledge.
12. Stay informed about the latest trends in the retail and watch industry.
13. Maintain an orderly and welcoming sales floor.
14. Assist with repairs, strap changes, and battery replacements.
15. Handle cash register operations and settlements.
16. Assist with inventory management, including receiving and checking new stock.
17. Support visual merchandising implementation and ensure visual appeal.
18. Collaborate effectively with the team to exceed objectives.
19. Participate in team meetings and contribute to new projects.
20. Assist in training new employees if required.

1. High school diploma or equivalent; college degree preferred.
2. Previous experience in retail or sales, preferably in fast-moving goods or the watch industry.

1. Excellent communication and interpersonal skills.
2. Strong sales acumen.
3. Ability to understand and present technical details.
4. Proficiency in using POS systems and handling transactions.

Previous experience in retail or sales, preferably in fast-moving goods or the watch industry.

High school diploma or equivalent; college degree preferred.

Working within an international, diverse, and dynamic team. Personnel discount on a large selection of Swatch Group products (40%). Opportunities for development and training. Contribution to health insurance costs.

Swatch fosters a vibrant and inclusive workplace culture that thrives on innovation and creativity. Employees are encouraged to embrace a dynamic and international environment, characterized by flexibility, resilience, and autonomy. The brand values continuous improvement and professional growth, offering a supportive atmosphere for career development.