Swatch Sales Associate

Basel • Switzerland

Saturday, December 14, 2024

Swatch, a leading Swiss watch manufacturer, is renowned globally for its innovative approach to timepieces since 1983. As part of the Swatch Group, the brand benefits from a rich heritage and a commitment to excellence. Swatch is dedicated to revolutionizing the watch industry through the passionate commitment of its employees, offering a dynamic and international work environment.

1. Provide and maintain exceptional customer service to each customer.
2. Convert walk-in traffic into clients, creating excitement and desire around the product.
3. Provide detailed information about product features, pricing, and after-sales services.
4. Assist customers in making selections by building customer confidence and offering suggestions.
5. Gather customer feedback and share best practices within the organization.
6. Contribute to the team's effort to achieve and exceed sales targets.
7. Take necessary steps to reach objectives linked to KPIs.
8. Maintain knowledge of current sales activities, payment, and exchange policies.
9. Process payments ensuring accurate and efficient transactions.
10. Share storytelling and benefits related to collections with customers.
11. Attend product training sessions to enhance product and brand knowledge.
12. Gather knowledge about the latest trends in the retail and watch industry.
13. Maintain an orderly and welcoming sales floor at all times.
14. Assist with repairs, change of straps and batteries.
15. Handle cash register and settlements.
16. Assist with inventory management, including receiving and checking in new stock.
17. Support visual merchandising implementation and ensure it remains visually appealing.
18. Participate in team meetings and actively contribute to new projects.
19. Assist in training new employees if needed.

1. High school diploma or equivalent; college degree preferred.
2. Previous experience in retail or sales, preferably in fast-moving goods or the watch industry.

1. Excellent communication and interpersonal skills.
2. Strong sales skills.
3. Ability to understand and present technical details.
4. Proficient in using POS systems and handling transactions.
5. Excellent customer service focus.
6. High level of energy and enthusiasm.
7. Positive, innovative, and motivated by a continuous improvement mindset.
8. Professional appearance and demeanor.
9. Ability to work flexible hours, including weekends and holidays.

Previous experience in retail or sales, preferably in fast-moving goods or the watch industry.

High school diploma or equivalent; college degree preferred.

Working within an international, diverse, and dynamic team. Personnel discount on a large selection of Swatch Group products (40%). Good performance paired with continued business needs translate into an open-end contract. Development and training opportunities. Contribution to health insurance costs.

Swatch fosters a vibrant and inclusive workplace culture that thrives on innovation and creativity. Employees are encouraged to embrace a high level of flexibility, resilience, and autonomy, contributing to the brand's enduring success in the watch industry. The company values teamwork and continuous improvement, ensuring a supportive environment for professional growth.