Swatch Sales Associate

Swatch is a leading Swiss watch manufacturer and one of the world's most famous brands. Since 1983, Swatch has revolutionized the watch industry through the passionate commitment of its employees. The company offers a dynamic, international team environment.

1. Provide and maintain exceptional customer service.
2. Convert walk-in traffic into clients by creating excitement around the product.
3. Provide detailed information about product features, pricing, and after-sales services.
4. Assist customers in making selections and build customer confidence.
5. Gather customer feedback and share best practices within the organization.
6. Contribute to achieving and exceeding sales targets.
7. Maintain knowledge of current sales activities, payment, and exchange policies.
8. Process payments ensuring accurate and efficient transactions.
9. Share storytelling and benefits related to collections with customers.
10. Attend product training sessions to enhance product and brand knowledge.
11. Maintain an orderly and welcoming sales floor.
12. Assist with repairs, change of straps and batteries.
13. Handle cash register and settlements.
14. Assist with inventory management, including receiving and checking in new stock.
15. Support visual merchandising implementation.
16. Participate in team meetings and contribute to new projects.
17. Assist in training new employees if needed.

1. High school diploma or equivalent; college degree preferred.
2. Previous experience in retail or sales, preferably in the watch industry.

1. Excellent communication and interpersonal skills.
2. Strong sales skills.
3. Ability to understand and present technical details.
4. Proficient in using POS systems and handling transactions.
5. Excellent customer service focus.
6. High level of energy and enthusiasm.
7. Positive, innovative, and motivated by continuous improvement.
8. Professional appearance and demeanor.
9. Ability to work flexible hours, including weekends and holidays.

Previous experience in retail or sales, preferably for a company with fast-moving goods/products or in the watch industry.

Working within an international, diverse, and dynamic team.Personnel discount on a large selection of Swatch Group products (40%).Good performance paired with continued business needs translate into an open-end contract.Development and training opportunities.Contribution to health insurance costs.

The company offers a dynamic, international working environment with a high level of flexibility, resilience, and autonomy. Located in Biel/Bienne, the workplace is at the forefront of innovation within the watch industry.