Swatch Sales Associate

Biel/Bienne • Switzerland

Friday, December 13, 2024

Swatch, a prominent name in Swiss watchmaking, is renowned for its innovative approach and global influence since its inception in 1983. As part of the Swatch Group, one of the world's largest watch manufacturers, the brand thrives on the dedication and passion of its employees. Swatch offers a vibrant and international work environment, encouraging creativity and excellence.

1. Deliver exceptional customer service to all clientele.
2. Convert walk-in traffic into loyal customers by creating excitement around products.
3. Provide detailed information on product features, pricing, and after-sales services.
4. Assist customers in making informed selections by offering suggestions and sharing product knowledge.
5. Gather and communicate customer feedback to enhance service and product offerings.
6. Contribute to achieving and exceeding sales targets and KPIs.
7. Maintain up-to-date knowledge of sales activities, payment, and exchange policies.
8. Process payments with accuracy and efficiency.
9. Share product stories and benefits with customers to enhance their experience.
10. Attend product training sessions to continuously improve product and brand knowledge.
11. Stay informed about the latest trends in the retail and watch industry.
12. Maintain an orderly and welcoming sales floor.
13. Assist with repairs, strap and battery changes.
14. Handle cash register operations and settlements.
15. Support inventory management, including receiving and checking new stock.
16. Contribute to visual merchandising efforts to ensure an appealing store environment.
17. Collaborate effectively with team members to exceed objectives.
18. Participate in team meetings and contribute to new projects.
19. Assist in training new employees as needed.

1. High school diploma or equivalent; college degree preferred.
2. Previous experience in retail or sales, preferably in fast-moving goods or the watch industry.

1. Excellent communication and interpersonal skills.
2. Strong sales abilities.
3. Proficiency in understanding and presenting technical details.
4. Competence in using POS systems and handling transactions.

Previous experience in retail or sales, preferably in fast-moving goods or the watch industry.

High school diploma or equivalent; college degree preferred.

Working within an international, diverse, and dynamic team. Personnel discount on a large selection of Swatch Group products (40%). Opportunities for development and training. Contribution to health insurance costs.

Swatch fosters a dynamic and international workplace culture that values flexibility, resilience, and autonomy. Employees are encouraged to engage with innovation and contribute to the brand's success through teamwork and continuous improvement.