Swatch Sales Associate

Basel • Switzerland

Tuesday, December 10, 2024

Swatch, a pioneering Swiss watch manufacturer, is renowned globally for its innovative approach to timepieces since 1983. As part of the Swatch Group, the brand benefits from the conglomerate's extensive resources and commitment to excellence. Swatch is dedicated to revolutionizing the watch industry through the passionate efforts of its dynamic and international team.

1. Deliver exceptional customer service to all clients.
2. Convert walk-in traffic into loyal customers by creating excitement around products.
3. Provide comprehensive information about product features, pricing, and after-sales services.
4. Assist customers in making selections by building confidence and offering informed suggestions.
5. Gather and relay customer feedback to improve service and share best practices.
6. Contribute to achieving and exceeding sales targets.
7. Implement strategies to meet key performance indicators (KPIs).
8. Stay informed about current sales activities and company policies.
9. Process payments with accuracy and efficiency.
10. Share product stories and benefits with customers.
11. Participate in product training sessions to enhance brand knowledge.
12. Stay updated on retail and watch industry trends.
13. Maintain an orderly and welcoming sales floor.
14. Assist with product repairs and inventory management.
15. Support visual merchandising efforts.
16. Collaborate with team members to exceed objectives.
17. Participate in team meetings and contribute to projects.
18. Assist in training new employees as needed.

1. High school diploma or equivalent; college degree preferred.
2. Previous experience in retail or sales, preferably in fast-moving goods or the watch industry.

1. Excellent communication and interpersonal skills.
2. Strong sales acumen.
3. Ability to understand and present technical details.
4. Proficiency in using POS systems and handling transactions.

Previous experience in retail or sales, preferably within the watch industry or fast-moving consumer goods sector.

High school diploma or equivalent; college degree preferred.

Employees enjoy working within an international, diverse, and dynamic team, with opportunities for development and training. Personnel discounts on a wide selection of Swatch Group products are available, alongside contributions to health insurance costs. Good performance may lead to an open-ended contract.

Swatch fosters a vibrant and innovative workplace culture that values flexibility, resilience, and autonomy. The company encourages a collaborative team environment where continuous improvement and professional growth are prioritized.