Swatch

Sales Associate

Swatch is a leading Swiss watch manufacturer and one of the world's most famous brands. Since 1983, Swatch has revolutionized the watch industry, driven by the passionate commitment of its employees. The company offers a dynamic, international team environment.

1. Provide and maintain exceptional customer service.
2. Convert walk-in traffic into clients by creating excitement around the product.
3. Provide detailed information about product features, pricing, and after-sales services.
4. Assist customers in making selections and build customer confidence.
5. Gather customer feedback and share best practices.
6. Contribute to achieving and exceeding sales targets.
7. Maintain knowledge of current sales activities, payment, and exchange policies.
8. Process payments ensuring accurate and efficient transactions.
9. Share storytelling and benefits related to collections with customers.
10. Attend product training sessions to enhance product and brand knowledge.
11. Maintain an orderly and welcoming sales floor.
12. Assist with repairs, change of straps and batteries.
13. Handle cash register and settlements.
14. Assist with inventory management and visual merchandising.
15. Participate in team meetings and contribute to new projects.
16. Assist in training new employees if needed.

1. High school diploma or equivalent; college degree preferred.
2. Previous experience in retail or sales, preferably in fast-moving goods or the watch industry.

1. Excellent communication and interpersonal skills.
2. Strong sales skills.
3. Ability to understand and present technical details.
4. Proficient in using POS systems and handling transactions.
5. Excellent customer service focus.
6. High level of energy and enthusiasm.
7. Positive, innovative, and motivated by continuous improvement.
8. Professional appearance and demeanor.
9. Ability to work flexible hours, including weekends and holidays.

Previous experience in retail or sales, preferably in fast-moving goods or the watch industry.

Working within an international, diverse, and dynamic team.Personnel discount on a large selection of Swatch Group products (40%).Good performance paired with continued business needs translate into an open-end contract.Development and training opportunities.Contribution to health insurance costs.

The company fosters a dynamic and international working environment with a high level of flexibility, resilience, and autonomy. Located in Basel, the workplace is part of a vibrant and innovative industry.