Swatch Sales Assistant

Swatch is an internationally recognised Swiss watch brand known for playful, colourful designs and accessible luxury under the Swatch Group umbrella. The brand operates flagship retail locations and collaborates with sister label Flik Flak, offering a fast-paced retail environment that values creativity, visual storytelling and strong customer experiences.

1. Deliver an engaging customer journey by advising clients, demonstrating product features and closing sales to meet store targets.
2. Execute visual merchandising and in-store storytelling to maintain the Swatch brand aesthetic and seasonal concepts.
3. Operate point-of-sale systems, process transactions accurately and manage cash handling and daily tills.
4. Maintain stock floor readiness: replenish displays, receive and process deliveries, and perform inventory checks.
5. Build and nurture long-term client relationships through proactive aftersales service and CRM activities.
6. Collaborate with the store team on opening/closing procedures, staff briefings and promotional events.
7. Represent Swatch & Flik Flak brand values in every customer interaction and ensure high standards of store presentation and hygiene.

1. Proven customer-facing experience in retail or sales; experience in watches, accessories or fashion retail is an advantage.
2. Strong retail sensibility with a good eye for visual merchandising and the ability to translate brand storytelling into shop floor execution.
3. Excellent interpersonal and communication skills; confident engaging a diverse, international clientele.
4. Ability to work flexibly including weekends and public holidays as required by flagship store operations.
5. Reliable, team-oriented attitude with strong organisational skills and attention to detail.

1. Visual Merchandising
2. Customer Journey & Storytelling
3. Sales & Upselling Techniques
4. Point-of-Sale (POS) operation
5. Cash handling and transaction accuracy
6. Stock management and inventory control
7. Clienteling and aftersales service
8. Event support and promotional execution

Typically 1–2 years of retail sales experience; prior exposure to branded retail, flagship environments or watch/jewellery sales is advantageous.

Secondary education (high school diploma) or equivalent; vocational training in retail/sales is a plus.

Swatch cultivates a vibrant, design-led retail culture that prizes creativity, visual expression and high-energy customer engagement. The brand’s stores emphasize collaborative teamwork, experiential merchandising and a playful approach to product storytelling.