Swatch Sales Assistant

Swatch is an iconic Swiss watch brand within The Swatch Group, known for accessible, colourful timepieces and the Flik Flak children's line. As part of a global luxury and watches conglomerate, the brand combines strong retail presence with a design-driven, trend-conscious approach to merchandising and customer experience.

1. Deliver an engaging customer journey from greeting to sale, advising clients on product benefits and styling.
2. Achieve individual and team sales targets while promoting Swatch and Flik Flak collections.
3. Own visual merchandising and in-store storytelling to maintain compelling product displays aligned with brand guidelines.
4. Operate the point-of-sale system, process transactions and manage cash handling with accuracy.
5. Maintain stockroom organisation, execute replenishment and support inventory counts.
6. Build client relationships through proactive clienteling and post-sale service.
7. Collaborate with store management and contribute to local marketing or promotional activities within KaDeWe.

1. Demonstrable passion for retail, visual merchandising and storytelling.
2. Excellent interpersonal and communication skills; confident engaging an international clientele.
3. Customer-focused mindset with a persuasive, consultative selling style.
4. Reliable, punctual and able to work retail hours including weekends and peak trading periods.
5. Right to work in Germany.

1. Customer service
2. Visual merchandising
3. Clienteling
4. Point-of-sale (POS) operation
5. Cash handling
6. Inventory management
7. Sales techniques and objection handling
8. Storytelling and product presentation

Previous retail experience is required; experience in watches, accessories or luxury goods is advantageous. Ideally 1+ year in a customer-facing sales role.

Secondary education or vocational qualification; retail or commercial training is a plus.

Swatch fosters a creative, design-led retail culture that values visual impact and playful brand expression. Stores encourage energetic, customer-focused teams who deliver accessible luxury through strong merchandising and personalised service.