Swatch Retail Trainer

Toronto • Canada

Wednesday, September 10, 2025

Swatch, a renowned brand within the global timepiece industry, operates under the esteemed Swatch Group, a leader in the luxury goods sector. Known for its innovation and design excellence, Swatch offers a dynamic work environment that fosters creativity and professional growth.

1. Develop and implement training programs for retail staff to enhance product knowledge and customer service skills.
2. Conduct workshops and seminars to ensure consistent brand messaging and sales techniques across all retail locations.
3. Collaborate with store managers to identify training needs and tailor programs accordingly.
4. Evaluate the effectiveness of training programs through feedback and performance metrics.
5. Stay updated on industry trends to incorporate best practices into training modules.

1. Bachelor's degree in Business, Education, or a related field.
2. Proven experience in retail training or a similar role within the luxury goods sector.
3. Strong understanding of retail operations and customer service excellence.

1. Excellent communication and presentation skills.
2. Ability to design and deliver engaging training content.
3. Proficiency in using training software and tools.
4. Strong organizational and analytical skills.

A minimum of 3 years of experience in retail training or a similar role within the luxury fashion or goods industry is required.

Bachelor's degree in Business, Education, or a related field.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on Swatch products.

Swatch fosters an inclusive and innovative workplace culture, encouraging employees to bring their unique perspectives and creativity to the forefront. The brand values continuous learning and development, providing ample opportunities for career advancement.