Swatch Retail Trainer

Toronto • Canada

Thursday, July 10, 2025

Swatch, a renowned brand within the illustrious Swatch Group, is synonymous with innovation and style in the watchmaking industry. As a global leader, the Swatch Group is celebrated for its diverse portfolio of timepiece brands, each embodying a unique blend of tradition and modernity. The company is committed to excellence and creativity, offering a dynamic and inspiring workplace for its employees.

1. Develop and implement comprehensive training programs for retail staff.
2. Conduct training sessions to enhance product knowledge and customer service skills.
3. Evaluate the effectiveness of training programs and make necessary adjustments.
4. Collaborate with store managers to identify training needs and opportunities.
5. Ensure consistent delivery of brand standards and customer experience across all retail locations.

1. Bachelor's degree in Business, Education, or a related field.
2. Proven experience in retail training or a similar role within the luxury fashion industry.
3. Strong understanding of retail operations and customer service excellence.

1. Excellent communication and presentation skills.
2. Ability to design and deliver engaging training content.
3. Proficiency in using training software and tools.
4. Strong organizational and time-management skills.

Minimum of 3 years of experience in retail training or a related field within the luxury fashion industry.

Bachelor's degree in Business, Education, or a related field.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on Swatch products.

Swatch fosters a culture of innovation and creativity, encouraging employees to push the boundaries of design and technology. The workplace is collaborative and inclusive, with a strong emphasis on professional development and growth.