Swatch Retail Sales Associate

Swatch is a global watch brand within The Swatch Group, a diversified Swiss watchmaking group that designs, manufactures and distributes finished watches, movements and components across multiple price segments. The Group combines industrial-scale manufacturing expertise with strong retail networks and multi-brand boutiques, and is recognised for accessible design, technical competence and broad international distribution.

1. Deliver exemplary in-store customer service, greeting clients, understanding needs and providing personalised product advice.
2. Achieve individual and store sales targets through expert presentation of watches and jewellery and proactive client engagement.
3. Maintain deep product knowledge of Swatch collections and associated watchmaking features to support client conversations and after-sales queries.
4. Manage point-of-sale transactions, returns and gift-wrapping while ensuring cash and transaction accuracy.
5. Implement visual merchandising and inventory rotation to uphold brand presentation and seasonal layouts.
6. Support stock management activities including receiving, tagging, replenishment and basic stock reconciliation.
7. Contribute to post-sale client care and follow-up, including appointment scheduling and handover to after-sales teams.
8. Work collaboratively with the boutique team to execute promotions, store events and local marketing initiatives.

1. Proven retail sales competence, preferably in watches, jewellery or luxury goods.
2. Strong interpersonal and communication skills with a client-focused demeanour.
3. Ability to work a flexible retail schedule including weekends and peak seasonal periods.
4. Comfortable handling cash and POS systems with solid numeracy and attention to detail.
5. Professional appearance and alignment with luxury brand standards.

1. Point-of-sale (POS) systems
2. Visual merchandising
3. Clienteling / CRM fundamentals
4. Cash handling and transaction reconciliation
5. Product knowledge: watches and jewellery

Minimum one year of retail sales experience; prior experience in watchmaking, jewellery or premium/luxury retail is strongly preferred.

High school diploma or equivalent; vocational training in sales or luxury retail is advantageous.

The Swatch brand operates within a heritage-driven, innovation-minded group that values precision, creativity and accessibility. The workplace culture emphasises product expertise, team collaboration and a customer-first approach consistent with international retail standards.