Swatch Retail Sales Advisor

London • UK

Friday, January 17, 2025

The Swatch Group, a distinguished entity in the global watchmaking industry, is renowned for its comprehensive involvement in the production and distribution of watches, jewelry, watch movements, and components. As a conglomerate, it encompasses 17 watch and jewelry brands, alongside two retail brands, Tourbillon and Hour Passion. The Group is a pivotal supplier of movements and components to third-party watchmakers and is a prominent player in electronic systems for watchmaking and other sectors. With a legacy of being the official timekeeper for numerous Olympic Games and international sports events, Swatch Group embodies a unique blend of emotional culture and high-tech innovation, offering customers a fusion of beauty, quality, and added value.

1. Greet and serve customers, ensuring a friendly and memorable experience.
2. Maintain comprehensive knowledge of the product range to provide detailed customer information.
3. Deliver exceptional customer service across all communication channels.
4. Assist in achieving store sales targets through proactive engagement.
5. Ensure merchandise is displayed as directed and maintain store presentation.
6. Control shrinkage through attentive merchandise handling and adherence to policies.
7. Handle transactions responsibly, including cash, credit cards, and international currency.
8. Adhere to company policies and procedures, including store opening/closing protocols.
9. Participate in training sessions to enhance product knowledge and service delivery.

1. Experience in retail and/or fashion accessories.
2. Flexibility with shifts and extended trading hours.
3. Experience with international customers.

1. Exceptional customer service skills.
2. Strong communication abilities, including multilingual proficiency.
3. Commercial acumen with a focus on exceeding KPIs.
4. Adaptability and teamwork capabilities.

Previous experience in retail environments, particularly within fashion accessories, is preferred.

The position offers opportunities for professional development and training within a globally recognized brand.

The Swatch Group fosters an environment that values emotional engagement, innovation, and a commitment to excellence. Employees are encouraged to embody the brand's ethos of beauty and quality, contributing to a dynamic and inclusive workplace.