Swatch Retail Sales Advisor

London • UK

Wednesday, January 8, 2025

The Swatch Group is a globally recognized leader in the production and distribution of watches, jewelry, and related components. With a portfolio of 17 prestigious watch and jewelry brands, alongside retail brands such as Tourbillon and Hour Passion, the Group is a pivotal supplier of movements and components to both its own brands and third-party watchmakers. Renowned for its role as the official timekeeper for numerous Olympic Games and international sporting events, Swatch Group combines emotional resonance with technological innovation, offering customers high-quality, value-added products. Founded in 1983 by Nicolas G. Hayek, the Group has consistently achieved financial growth and employs over 33,500 individuals across more than 50 countries.

1. Provide exceptional customer service by understanding and exceeding customer needs and expectations.
2. Greet and serve customers, ensuring a memorable shopping experience.
3. Maintain comprehensive knowledge of the product range, including past and present collections.
4. Deliver accurate information to customers regarding sales and customer service inquiries.
5. Assist in merchandise display and contribute to achieving sales targets.
6. Control shrinkage through attentive merchandise handling and adherence to security protocols.
7. Execute cash handling and payment transactions responsibly and securely.
8. Ensure the store is clean, presentable, and adheres to health and safety standards.
9. Participate in training sessions to enhance product knowledge and customer service skills.
10. Adhere to company policies and communicate professionally with customers and colleagues.

1. Experience in retail or fashion accessories is preferred.
2. Flexibility to accommodate shifts, extended trading hours, and events.
3. Experience with international customers is advantageous.
4. Ability to communicate in multiple languages is preferred.
5. Commercial focus with a strong desire to exceed KPIs.

1. Exceptional customer service skills
2. Strong communication abilities
3. Proficiency in handling cash and payment transactions
4. Attention to detail in merchandise handling and store presentation
5. Ability to work collaboratively within a team

Preferred experience in retail or fashion accessories, with a focus on customer service and sales.

Opportunities for professional development and training within a leading global brand.

The Swatch Group fosters a unique culture that blends emotional engagement with innovative technology. Employees are encouraged to embrace both creativity and precision, contributing to a dynamic and supportive work environment. The company values diversity and inclusivity, welcoming individuals from various cultural backgrounds to enhance its global perspective.