Swatch Retail Keyholder

Swatch is a globally recognised watch brand within the Swatch Group, the world’s leading manufacturer of finished watches. The Group houses multiple prestigious watch and jewelry maisons and combines traditional watchmaking craftsmanship with advanced technologies; retail teams operate in high-traffic, brand-driven boutiques and multi-brand points of sale worldwide.

1. Open and close the Lenox Square boutique with full responsibility for store security and cash handling procedures.
2. Deliver exceptional, personalised client service and develop lasting customer relationships through proactive clienteling and product expertise.
3. Support sales targets by converting foot traffic, advising on timepieces and jewelry, and executing guided selling techniques.
4. Supervise daily floor operations and act as second-in-command in the manager’s absence, including staff coaching and shift coordination.
5. Maintain visual merchandising standards, inventory integrity and perform regular stock counts to minimise shrinkage.
6. Execute loss-prevention measures and ensure compliance with company policies and point-of-sale (POS) procedures.

1. Authorization to work in the United States.
2. High school diploma or equivalent; further education in retail, hospitality or luxury brand management is advantageous.
3. Reliable, trustworthy, and able to assume responsibility for store keys, cash and confidential client information.
4. Excellent interpersonal skills with polished presentation and professional demeanour appropriate for a luxury environment.

1. Clienteling and personalised customer service
2. Cash handling and till reconciliation
3. Point-of-sale (POS) operation
4. Visual merchandising and stock management
5. Loss prevention and store security procedures
6. Product knowledge of watches and jewelry (or ability to rapidly acquire)

Minimum 1–2 years of retail experience, preferably within luxury watches, jewelry or premium fashion; prior responsibility for opening/closing duties or supervisory duties strongly preferred.

High school diploma or equivalent required; additional coursework or certificate in retail, hospitality, or luxury brand management is a plus.

Teams operate within a heritage-driven, innovation-oriented luxury group that values craftsmanship, product knowledge and customer experience. Retail roles demand a client-focused mindset, high standards of presentation and the ability to represent a prestigious watch brand in a fast-paced boutique environment.