Swatch Head of Retail Operations

Toronto • Canada

Tuesday, April 1, 2025

Swatch, a renowned name in the watchmaking industry, is part of The Swatch Group, a global leader in the design, manufacture, and sale of finished watches, jewelry, and watch movements. With a rich heritage of innovation and quality, Swatch is synonymous with vibrant creativity and cutting-edge technology. The Swatch Group offers a dynamic and inclusive work environment, fostering professional growth and development.

1. Oversee the daily operations of retail stores to ensure efficiency and profitability.
2. Develop and implement strategic plans to enhance customer experience and drive sales.
3. Coordinate with marketing and merchandising teams to optimize product displays and promotions.
4. Analyze sales data and market trends to inform business decisions.
5. Manage and mentor store managers, providing guidance and support to achieve operational goals.
6. Ensure compliance with company policies and standards across all retail locations.

1. Proven experience in retail management, preferably within the luxury or fashion industry.
2. Strong leadership and team management skills.
3. Excellent analytical and problem-solving abilities.
4. Proficiency in retail management software and tools.

1. Leadership and team management
2. Strategic planning
3. Sales analysis
4. Customer service excellence
5. Communication and interpersonal skills

A minimum of 5 years in a senior retail management role, with a track record of success in driving sales and operational efficiency.

Bachelor's degree in Business Administration, Retail Management, or a related field.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Swatch fosters a culture of creativity and innovation, encouraging employees to think outside the box and embrace new challenges. The company values diversity and inclusivity, ensuring a supportive and collaborative work environment.