Swatch Group Watchmaker - After-Sales Service

Besançon • France

Tuesday, March 3, 2026

Swatch Group is the preeminent global leader in the finished watch industry, encompassing 17 distinguished watch brands and extending its expertise into the realms of jewelry, watch movements, and components. As a conglomerate, it includes prestigious brands such as Breguet, Harry Winston, and Omega, among others. The Group boasts a robust distribution network and operates its own multi-brand retail outlets under the Tourbillon Boutique and Hour Passion banners. Additionally, Swatch Group is a pivotal player in advanced technologies like nano mechanics, nano electronics, and Bluetooth, which are vital to both the watchmaking industry and other sectors.

1. Perform precise and high-quality repairs and maintenance on luxury timepieces.
2. Diagnose and troubleshoot technical issues with watches.
3. Ensure all after-sales service activities meet the brand's standards.
4. Maintain meticulous records of repairs and services performed.
5. Collaborate with the customer service team to ensure client satisfaction.

1. Certification in watchmaking or equivalent experience.
2. Proven experience in after-sales service for luxury watches.
3. Strong understanding of mechanical and electronic watch components.

1. Exceptional attention to detail and precision in craftsmanship.
2. Proficiency in using watchmaking tools and equipment.
3. Excellent problem-solving abilities.
4. Strong communication skills for client interactions.

A minimum of 3 years of experience in watchmaking, specifically in after-sales service for luxury brands.

Certification in watchmaking or a related field.

Competitive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

Swatch Group fosters an innovative and dynamic work environment, encouraging creativity and precision. The company values craftsmanship and technological advancement, providing employees with opportunities for professional growth within a globally recognized leader in the luxury watch industry.