Swatch Group Store Manager

Cardiff • UK

Tuesday, February 25, 2025

The Swatch Group, a prestigious leader in the global watch industry, is renowned for its innovative craftsmanship and exceptional timepieces. As a conglomerate, it encompasses 17 watch and jewelry brands, including Swatch, and two retail brands, Tourbillon and Hour Passion. The Group is a pivotal supplier of watch components and movements, not only for its own brands but also for third-party watchmakers. With a rich heritage in sports event timing, Swatch Group has been the official timekeeper for numerous Olympic Games and international sports events. The company is celebrated for its unique blend of emotional artistry and technological innovation, offering customers high-quality, emotionally resonant products. Swatch Group employs over 33,500 individuals across more than 50 countries, fostering a culture of beauty, sensuality, and high-tech excellence.

1. Train, supervise, and motivate employees to achieve store goals.
2. Plan and organize team schedules, including rotas and holidays.
3. Conduct performance management, including probation reviews and annual appraisals.
4. Recruit and onboard new team members in collaboration with HR.
5. Implement induction programs and continuous training for staff.
6. Minimize shrinkage through effective security measures and inventory management.
7. Ensure compliance with company policies for store opening and closing.
8. Accurately report sales figures and administrative data.
9. Deliver exceptional customer service and achieve sales targets.
10. Maintain high visual merchandising standards and store presentation.

1. Previous retail management experience.
2. Strong leadership and motivational skills.
3. Exceptional communication and interpersonal abilities.
4. Commercial acumen with a focus on achieving KPIs.
5. Commitment to personal and team development.

1. Ability to motivate and develop a high-performing team.
2. Proficiency in managing store operations and security.
3. Strong organizational and planning capabilities.
4. Excellent customer service and sales skills.
5. Flexibility to work varied hours and locations.

A minimum of 3 years in retail management, preferably within the fashion or accessories sector.

Bachelor's degree in Business Administration or a related field preferred.

Competitive salary package, opportunities for career advancement, and comprehensive training programs.

Swatch Group fosters a dynamic and innovative workplace culture, emphasizing creativity, collaboration, and continuous improvement. Employees are encouraged to engage in professional development and contribute to a vibrant team environment that values diversity and inclusion.