Swatch Group Retail Sales Advisor

London • UK

Tuesday, February 18, 2025

The Swatch Group is a preeminent global entity in the manufacture and distribution of finished watches, jewelry, watch movements, and components. As a conglomerate, it encompasses 17 watch and jewelry brands, alongside two retail brands, Tourbillon and Hour Passion. The Group is renowned for its pivotal role in sports event timing, serving as the official timekeeper for numerous Olympic Games and other international events. Founded in 1983 by Nicolas G. Hayek, the Swatch Group emerged from the merger of two major Swiss watch groups, ASUAG and SSIH, and has since demonstrated consistent growth. With a workforce exceeding 33,500 across more than 50 countries, the Swatch Group is distinguished by its unique blend of emotional culture, innovation, and high-tech quality.

1. Greet and serve customers, ensuring a memorable experience.
2. Maintain comprehensive knowledge of product range, both past and present.
3. Provide reliable information on sales and customer service matters.
4. Assist in merchandise display as directed.
5. Contribute to achieving store sales targets.
6. Deliver exceptional customer service across all communication channels.
7. Assist in controlling shrinkage and maintaining security protocols.
8. Handle cash and payment transactions responsibly.
9. Ensure the store is clean and presentable.
10. Adhere to company policies and attend briefing sessions.
11. Attend regular training to enhance product knowledge.

1. Positive and outgoing demeanor with strong conversational skills.
2. Passion for exceptional customer service and exceeding expectations.
3. Adaptability and ability to build strong team relationships.
4. Eagerness to learn about Swatch products and technical details.

1. Experience in retail or fashion accessories preferred.
2. Flexibility with shifts and extended hours.
3. Experience with international customers.
4. Multilingual communication abilities preferred.

Experience within retail or fashion accessories is preferred, especially in dealing with international clientele.

Opportunity to work with a leading global brand in the luxury watch industry, with exposure to international clientele and comprehensive training programs.

The Swatch Group fosters a culture that marries emotional poetry with innovation, emphasizing high-tech quality and customer value. The workplace environment is collaborative, with a commitment to professional development and a passion for excellence.