Swatch Group Retail Operations Coordinator

Biel/Bienne • Switzerland

Thursday, January 9, 2025

The Swatch Group, a prestigious conglomerate in the luxury watchmaking industry, encompasses renowned brands such as Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, and Swatch. Tourbillon boutiques, part of the Swatch Group, are dedicated to offering a warm welcome, a soothing atmosphere, and expert advice, epitomizing the excellence of Swiss Haute Horlogerie.

1. Develop and monitor daily sales reports for management.
2. Support the Retail Operations Manager in creating standardized periodic reports and analyses.
3. Prepare and verify monthly and annual reports.
4. Provide first-line support for the Cegid cash register system to boutiques, focusing on logistical aspects.
5. Enter orders, ensuring control and follow-up through to invoicing, and verify and coordinate ongoing orders.
6. Manage and track stock movements using software, including reception, transfers, and dispatches.
7. Oversee flow management, including after-sales service, returns, deposits, and loans.
8. Ensure the quality of key performance indicators such as sales, stock, traffic, orders, and back-orders.
9. Coordinate national and international transfers.
10. Assist boutiques with daily operations.
11. Draft reports and minutes following meetings.
12. Support managers with their requests.
13. Participate in inventory processes.
14. Perform administrative tasks related to Retail and product aspects of the department.

1. Commercial Employee Federal VET Diploma (CFC)

1. Analytical mindset
2. Dynamic and autonomous work ethic
3. Results-oriented
4. Proficiency in Microsoft Office, particularly Excel

Previous experience in a similar role within the Retail sector is required. Experience in the luxury or watchmaking industry is advantageous.

Commercial Employee Federal VET Diploma (CFC)

The role offers an opportunity to work within a leading luxury watchmaking group, providing exposure to high-end retail operations and professional growth within the industry.

The Swatch Group fosters a culture of excellence, innovation, and precision, reflective of its Swiss heritage in Haute Horlogerie. Employees are encouraged to thrive in a dynamic and supportive environment that values expertise and dedication.