Swatch Group Customer Service Representative

Secaucus • USA

Wednesday, February 11, 2026

The Swatch Group is a renowned global leader in the watchmaking industry, known for its diverse portfolio of prestigious brands. As an employer, The Swatch Group offers a dynamic and innovative work environment, fostering growth and development within the luxury sector. The company is committed to excellence in craftsmanship and customer satisfaction, providing employees with opportunities to contribute to its legacy of quality and innovation.

1. Provide exceptional customer service to clients via phone, email, and in-person interactions.
2. Resolve customer inquiries and complaints efficiently and professionally.
3. Maintain accurate records of customer interactions and transactions.
4. Collaborate with internal departments to ensure timely and effective resolution of customer issues.
5. Assist in the development and implementation of customer service policies and procedures.

1. High school diploma or equivalent required.
2. Previous experience in customer service, preferably within the luxury goods sector.
3. Strong problem-solving abilities and attention to detail.
4. Excellent communication and interpersonal skills.

1. Proficiency in Microsoft Office Suite.
2. Ability to handle high-pressure situations with poise and professionalism.
3. Strong organizational and multitasking skills.
4. Familiarity with CRM systems is advantageous.

A minimum of 2 years of experience in a customer service role, ideally within the luxury retail or watchmaking industry.

High school diploma or equivalent.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

The Swatch Group fosters a culture of innovation, excellence, and collaboration. Employees are encouraged to bring their unique perspectives and ideas to the table, contributing to a vibrant and inclusive workplace. The company values continuous learning and professional development, offering numerous opportunities for career advancement.