Swatch Group Customer Service Representative

Secaucus • USA

Wednesday, May 21, 2025

The Swatch Group is a renowned global leader in the watchmaking industry, known for its diverse portfolio of prestigious brands. As part of The Swatch Group, employees are immersed in a culture that values innovation, craftsmanship, and excellence. The Swatch Group (U.S.) Inc. operates with a commitment to delivering exceptional products and services, fostering a dynamic and inclusive workplace.

1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
2. Resolve customer issues and complaints with a focus on customer satisfaction.
3. Maintain accurate records of customer interactions and transactions.
4. Collaborate with internal departments to ensure customer needs are met.
5. Provide product information and support to customers.

1. High school diploma or equivalent.
2. Previous experience in customer service or a related field.

1. Excellent communication and interpersonal skills.
2. Strong problem-solving abilities.
3. Proficiency in using customer service software and tools.
4. Ability to multitask and manage time effectively.
5. Attention to detail.

A minimum of 1-2 years of experience in a customer service role, preferably within the retail or luxury goods industry.

High school diploma or equivalent.

The position offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts on products.

The Swatch Group fosters a culture of innovation and excellence, encouraging employees to bring their unique perspectives and talents to the table. The company values diversity and inclusion, creating a supportive environment where all employees can thrive.