Swatch Group Customer Service Representative

Secaucus • USA

Sunday, May 4, 2025

The Swatch Group is a renowned global leader in the watchmaking industry, known for its diverse portfolio of prestigious brands. As part of The Swatch Group, employees benefit from the company's commitment to innovation, quality, and excellence, fostering a dynamic and inclusive work environment.

1. Provide exceptional customer service through various communication channels, including phone, email, and chat.
2. Resolve customer inquiries and issues efficiently and professionally.
3. Maintain accurate records of customer interactions and transactions.
4. Collaborate with internal departments to ensure customer satisfaction.
5. Assist in the development and implementation of customer service policies and procedures.

1. High school diploma or equivalent required.
2. Previous experience in a customer service role preferred.
3. Proficiency in Microsoft Office Suite.

1. Excellent verbal and written communication skills.
2. Strong problem-solving abilities.
3. Ability to multitask and manage time effectively.
4. Attention to detail and accuracy.

A minimum of 1-2 years of experience in a customer service role is preferred.

High school diploma or equivalent.

The Swatch Group offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts on products.

The Swatch Group fosters a culture of innovation and collaboration, encouraging employees to contribute to the company's success while developing their own professional skills. The work environment is inclusive and supportive, promoting diversity and creativity.