Swatch Group Customer Service Representative

Secaucus • USA

Wednesday, April 2, 2025

The Swatch Group is a leading global manufacturer of finished watches, jewelry, and watch movements. As part of the Swatch Group, the U.S. division offers a dynamic and innovative environment, committed to excellence and customer satisfaction. The brand is renowned for its diverse range of high-quality timepieces and its dedication to craftsmanship.

1. Provide exceptional customer service via phone, email, and in-person interactions.
2. Resolve customer inquiries and complaints efficiently and professionally.
3. Maintain accurate records of customer interactions and transactions.
4. Collaborate with internal departments to ensure customer satisfaction.
5. Assist in the processing of orders, returns, and exchanges.

1. High school diploma or equivalent required.
2. Previous experience in customer service or a related field preferred.
3. Strong communication and interpersonal skills.

1. Proficiency in Microsoft Office Suite and CRM software.
2. Ability to handle challenging situations with professionalism.
3. Strong organizational and multitasking abilities.

A minimum of 1 year of experience in a customer service role is preferred.

High school diploma or equivalent.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on products.

The Swatch Group fosters a culture of innovation and collaboration, emphasizing the importance of customer satisfaction and employee development. The company values diversity and encourages a supportive and inclusive work environment.