Swatch Group Customer Service Representative

Seattle • USA

Friday, September 19, 2025

The Swatch Group is a renowned global leader in the watchmaking industry, encompassing a diverse portfolio of prestigious brands, including Omega. As part of The Swatch Group, Omega is synonymous with innovation, precision, and timeless elegance. The company is committed to fostering a dynamic work environment that encourages creativity and excellence.

1. Provide exceptional customer service to clients, addressing inquiries and resolving issues efficiently.
2. Manage customer communications via phone, email, and in-person interactions.
3. Maintain accurate records of customer interactions and transactions.
4. Collaborate with internal departments to ensure customer satisfaction and service delivery.
5. Assist in the coordination of service requests and repairs.

1. Proven experience in a customer service role, preferably within the luxury retail sector.
2. Strong communication and interpersonal skills.
3. Ability to handle challenging situations with professionalism and poise.
4. Detail-oriented with excellent organizational skills.

1. Proficiency in CRM software and Microsoft Office Suite.
2. Strong problem-solving abilities.
3. Fluency in English; additional languages are a plus.
4. Ability to work independently and as part of a team.

A minimum of 2 years of experience in customer service, ideally within the luxury goods industry.

High school diploma or equivalent; a degree in a related field is advantageous.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

The Swatch Group fosters a culture of innovation and excellence, where employees are encouraged to contribute ideas and grow professionally. The workplace environment is collaborative, supportive, and dedicated to maintaining the highest standards of customer satisfaction.