Swatch Group Customer Service Representative

Miami • USA

Tuesday, May 20, 2025

The Swatch Group is a leading global manufacturer of finished watches, jewelry, and watch movements. As a part of this prestigious conglomerate, The Swatch Group (U.S.) Inc. offers a dynamic environment where innovation meets tradition, providing employees with opportunities to grow within the luxury timepiece industry.

1. Provide exceptional customer service via phone, email, and in-person interactions.
2. Resolve customer inquiries and complaints efficiently and professionally.
3. Maintain accurate records of customer interactions and transactions.
4. Collaborate with internal departments to ensure customer satisfaction.
5. Assist in the processing of orders, returns, and exchanges.

1. High school diploma or equivalent.
2. Previous experience in customer service, preferably within the luxury goods sector.

1. Excellent communication and interpersonal skills.
2. Strong problem-solving abilities.
3. Proficiency in Microsoft Office Suite.
4. Ability to handle multiple tasks simultaneously.
5. Attention to detail and accuracy.

A minimum of 2 years of experience in a customer service role is required, with a preference for experience in the luxury goods industry.

High school diploma or equivalent.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

The Swatch Group fosters a culture of excellence and innovation, encouraging employees to develop their skills and advance their careers in a supportive and collaborative environment. The company values diversity and inclusivity, ensuring a workplace where all voices are heard and respected.