Swatch Group Customer Service Representative

Miami • USA

Wednesday, April 2, 2025

The Swatch Group is a renowned global leader in the watchmaking industry, known for its diverse portfolio of prestigious brands. As an employer, The Swatch Group fosters innovation and excellence, providing a dynamic environment for professional growth and development.

1. Provide exceptional customer service through various communication channels including phone, email, and live chat.
2. Resolve customer inquiries and issues in a timely and efficient manner.
3. Maintain detailed and accurate records of customer interactions and transactions.
4. Collaborate with internal departments to ensure customer satisfaction and service delivery.
5. Assist in the development and implementation of customer service policies and procedures.

1. High school diploma or equivalent required.
2. Previous experience in a customer service role preferred.
3. Proficiency in Microsoft Office Suite and CRM software.

1. Excellent verbal and written communication skills.
2. Strong problem-solving abilities.
3. Ability to work independently and as part of a team.
4. Attention to detail and organizational skills.

A minimum of 1-2 years of experience in a customer service role is preferred.

High school diploma or equivalent.

The position offers comprehensive benefits including health insurance, retirement plans, and employee discounts on products.

The Swatch Group is committed to cultivating a collaborative and inclusive workplace culture that values diversity and encourages innovation. Employees are empowered to contribute to the company's success and are recognized for their achievements.