Swatch Group Customer Service Representative

Miami • USA

Tuesday, April 1, 2025

The Swatch Group is a renowned global leader in the watchmaking industry, known for its diverse portfolio of prestigious brands. As an employer, The Swatch Group offers a dynamic and innovative work environment, fostering creativity and excellence. The Swatch Group (U.S.) Inc., located in Miami, Florida, is part of this esteemed conglomerate, providing employees with opportunities for growth and development within the luxury sector.

1. Provide exceptional customer service to clients via phone, email, and in-person interactions.
2. Resolve customer inquiries and complaints efficiently and professionally.
3. Maintain accurate records of customer interactions and transactions.
4. Collaborate with internal departments to ensure customer satisfaction and timely resolution of issues.
5. Assist in the preparation of reports and customer feedback analysis.

1. High school diploma or equivalent required.
2. Previous experience in customer service, preferably within the luxury or retail industry.

1. Excellent communication and interpersonal skills.
2. Strong problem-solving abilities.
3. Proficiency in Microsoft Office Suite.
4. Ability to handle multiple tasks simultaneously and prioritize effectively.
5. Attention to detail and accuracy.

A minimum of 1-2 years of experience in a customer service role is required, preferably within the luxury or retail industry.

High school diploma or equivalent.

The position offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts on luxury products.

The Swatch Group fosters a collaborative and inclusive work environment, encouraging innovation and excellence. Employees are valued for their contributions and are provided with opportunities for professional growth and development.