Swatch Group Customer Service Representative

Miami • USA

Tuesday, March 4, 2025

The Swatch Group is a leading global manufacturer of finished watches, jewelry, and watch movements. As part of its expansive portfolio, the company encompasses a range of renowned brands, each distinguished by its unique heritage and innovative design. The Swatch Group is committed to excellence and creativity, making it a prestigious employer in the luxury goods sector.

1. Provide exceptional customer service to clients, addressing inquiries and resolving issues efficiently.
2. Manage customer communications through various channels including phone, email, and in-person interactions.
3. Maintain accurate records of customer interactions and transactions.
4. Collaborate with internal teams to ensure customer satisfaction and service excellence.
5. Assist in the development and implementation of customer service policies and procedures.

1. Previous experience in customer service or a related field.
2. Strong communication and interpersonal skills.
3. Ability to handle challenging situations with professionalism and poise.
4. Proficiency in using customer service software and databases.

1. Excellent verbal and written communication skills.
2. Strong problem-solving abilities.
3. Attention to detail and organizational skills.
4. Proficiency in Microsoft Office Suite.
5. Ability to work in a fast-paced environment.

A minimum of 2 years of experience in a customer service role, preferably within the luxury retail sector.

High school diploma or equivalent required; a bachelor's degree is preferred.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on products.

The Swatch Group fosters a dynamic and inclusive work environment where creativity and innovation are highly valued. Employees are encouraged to contribute ideas and collaborate across departments, reflecting the company's commitment to growth and excellence.