Swatch Group Customer Service Representative

Miami • USA

Friday, February 14, 2025

The Swatch Group, a preeminent multinational conglomerate, is renowned for its prowess in the manufacture and distribution of watches, jewelry, and watch components. As the world's largest watchmaking entity, it encompasses a diverse portfolio of 16 individual brands, including Omega, Tissot, Longines, Hamilton, and Swatch. Swatch Group (U.S.) Inc., based in Miami, Florida, is seeking individuals who are passionate about delivering exceptional customer service within a dynamic and varied environment.

1. Provide exemplary customer service to various watch brands, including Omega, Tissot, Longines, Hamilton, and Swatch.
2. Manage customer interactions via phone and email, ensuring timely and professional responses.
3. Process orders and coordinate with distribution facilities to ensure efficient delivery.
4. Support internal brand teams and re-sellers with product knowledge and inquiries.
5. Maintain a high level of accuracy and organization while multitasking in a fast-paced environment.
6. Assist in training new agents as required.
7. Demonstrate and explain product benefits to clients.
8. Adapt to additional working hours during peak seasons.

1. Excellent communication skills, both verbal and written.
2. Experience in a call center or customer-facing role.
3. Ability to handle complaints and difficult situations with ease.
4. Proven dependability and reliability.
5. High School Diploma; some college education is advantageous.

1. Proficiency in Microsoft Office.
2. Knowledge of SAP is advantageous.
3. Bilingual in English and Spanish is a plus.
4. Strong organizational and follow-up skills.
5. Ability to multitask and work under pressure.

Some experience in a call center or customer service environment is preferred. Experience in a consumer or e-commerce setting is advantageous.

High School Diploma; some college is a plus.

The Swatch Group offers a comprehensive benefits package, including excellent health, dental, and vision insurance, immediate 401(k) participation with employer match, company-paid life insurance, long-term disability, generous PTO, and employee product discounts.

The Swatch Group fosters a diverse and inclusive workplace culture, committed to environmental sustainability and equal opportunity. The company values teamwork, innovation, and a passion for excellence, providing a supportive environment for professional growth.