Swatch Group Customer Service Representative

Miami • USA

Wednesday, February 5, 2025

Swatch Group, a titan in the horological industry, is renowned for its prestigious collection of watch brands, including Omega, Tissot, Longines, Rado, and Hamilton. As a global leader, Swatch Group offers an unparalleled working environment that fosters growth and innovation. The U.S. division, based in Miami, provides a dynamic and supportive atmosphere for employees dedicated to excellence in customer service.

1. Provide exceptional customer service and support to various watch brands, including Omega, Tissot, Longines, Rado, and Hamilton.
2. Handle inbound calls, process orders, and manage shipping inquiries in a call center environment.
3. Collaborate with internal brands, distribution facilities, and customers to ensure seamless service delivery.
4. Respond promptly to email inquiries and adhere to departmental deadlines and goals.
5. Utilize company resources to maintain up-to-date product knowledge and proactively refresh understanding of new offerings.
6. Demonstrate the benefits of clients’ products to customers in a professional and straightforward manner.
7. Assist in training new agents as required and support team growth initiatives.
8. Exhibit flexibility to work additional hours during peak seasons.
9. Maintain high levels of accuracy and organization while multitasking under pressure.

1. Experience in customer service roles such as Customer Service Representative, Associate, Assistant, Coordinator, or Agent.
2. Proven ability to handle complaints and difficult situations with ease.
3. Experience in a call center or consumer/e-commerce environment is advantageous.
4. Demonstrated dependability and reliability.
5. Proficiency in Microsoft Office; SAP knowledge is a plus.
6. Bilingual in English and Spanish is beneficial.

1. Exceptional verbal and written communication skills.
2. Ability to work effectively in a fast-paced environment.
3. Strong team player with the ability to prioritize individual workload.
4. Superior organizational and follow-up skills.
5. Skilled listener with the ability to make quick, appropriate decisions.

Previous experience in customer service, particularly in a call center or consumer/e-commerce environment, is preferred.

High School Diploma required; some college education is a plus.

Competitive compensation package.

Comprehensive healthcare benefits, paid time off, 401K company match options after one year, and significant opportunities for career advancement.

Swatch Group fosters a culture of innovation and excellence, encouraging employees to grow within a supportive and dynamic environment. The company values teamwork, continuous learning, and a commitment to providing outstanding customer service.