Swatch Group Customer Service Representative

Swatch Group (U.S.) Inc. is a leading company in the watch industry, representing prestigious brands such as Omega, Tissot, Longines, Hamilton, and Swatch. The company values excellent customer service and support, offering a dynamic work environment that involves collaboration with internal brands, distribution facilities, and customers.

1. Provide excellent communication both verbally and in writing.
2. Service same-day business for the distribution channel across the United States.
3. Work as a team player while managing individual workload.
4. Answer phones, place orders, and provide shipping information in a call center environment.
5. Support brands and re-sellers.
6. Respond to email inquiries promptly and meet departmental deadlines and goals.
7. Utilize company resources for product knowledge and stay updated on latest product offerings.
8. Answer queries professionally and honestly.
9. Multi-task and work under pressure while maintaining accuracy and organization.
10. Maintain high organization with superior follow-up skills.
11. Assist in training new agents as needed.
12. Explain and demonstrate the benefits of clients’ products.
13. Work additional hours during peak seasons.
14. Learn new tasks for team and individual growth.
15. Be a dependable and reliable team player.

1. Experience as a Customer Service Representative, Associate, Assistant, Coordinator, or Agent is a plus.
2. Friendly and easy to talk to.
3. Experience working with the general public or in a call center environment.
4. Goal-oriented with team ambition.
5. Ability to make quick and appropriate decisions.
6. Interest in learning and valuing product knowledge.
7. Previous experience in a consumer/e-Commerce environment is a plus.
8. Proven record of dependability and reliability.

1. Proficient in Microsoft Office.
2. SAP knowledge is an advantage.
3. Bilingual in English and Spanish is a plus.
4. Skilled listener.

Some experience working with the general public or in a call center environment is preferred.

High School Diploma; some college is a plus.

Competitive compensation.Great healthcare benefits.Paid time off.401K company match options after 1 year.Opportunities for growth.

The Swatch Group offers a collaborative and dynamic work environment in Miami, FL, where employees work closely with prestigious watch brands. The company values flexibility, especially during high seasons, and encourages upward growth for both teams and individuals.