Swatch Group Customer Service Representative

Miami • USA

Friday, January 10, 2025

The Swatch Group, a global leader in the watchmaking industry, is renowned for its prestigious portfolio of brands including Omega, Tissot, Longines, Hamilton, and Swatch. As part of the Swatch Group (U.S.) Inc., employees have the opportunity to work within a dynamic environment that values innovation, precision, and excellence. The company offers a unique working atmosphere that is not typical of traditional high-volume call centers, providing a more varied and engaging experience.

1. Provide exceptional customer service and support to various watch brands and distribution facilities.
2. Answer phones, place orders, and manage shipping inquiries in a call center environment.
3. Respond promptly to email inquiries and meet departmental deadlines and goals.
4. Utilize company resources to maintain up-to-date product knowledge.
5. Assist in training new agents as required.
6. Explain and demonstrate the benefits of clients' products.
7. Maintain high levels of accuracy and organization while multitasking under pressure.
8. Work collaboratively as a team player while managing individual workload priorities.
9. Adapt to additional working hours during peak seasons.

1. Experience in customer service roles such as Customer Service Representative, Associate, Assistant, Coordinator, or Agent.
2. Experience in a call center or consumer/e-Commerce environment is advantageous.
3. Proven dependability and reliability.
4. High School Diploma required; some college education is a plus.

1. Excellent verbal and written communication skills.
2. Ability to handle complaints and difficult situations with ease.
3. Proficiency in Microsoft Office; SAP knowledge is advantageous.
4. Bilingual in English and Spanish is a plus.
5. Strong organizational and follow-up skills.
6. Ability to make quick and appropriate decisions.

Some experience working with the general public or in a call center environment is required.

High School Diploma; some college education is a plus.

Competitive compensation package.

The position offers comprehensive healthcare benefits, paid time off, and 401K company match options after one year.

The Swatch Group fosters a culture of growth, innovation, and collaboration. Employees are encouraged to be proactive, learn continuously, and contribute to the success of the company and its brands. The work environment is fast-paced yet supportive, with ample opportunities for professional development and advancement.