Swatch Group Customer Service Representative

Miami • USA

Monday, December 30, 2024

Swatch Group, a renowned leader in the luxury watch industry, represents an array of prestigious brands including Omega, Tissot, Longines, Hamilton, and Swatch. As part of the Swatch Group (U.S.) Inc., employees are immersed in a culture that values innovation, precision, and excellence in customer service. The company offers a dynamic work environment that fosters professional growth and development.

1. Provide exceptional customer service by answering phones, placing orders, and managing shipping inquiries.
2. Support internal brands and resellers with timely responses to email inquiries and adherence to departmental deadlines.
3. Utilize company resources to maintain up-to-date product knowledge and proactively refresh understanding of the latest offerings.
4. Assist in training new agents and demonstrate the benefits of clients' products.
5. Maintain high levels of accuracy and organization while multitasking under pressure.
6. Exhibit flexibility to work additional hours during peak seasons.
7. Prioritize and manage individual workload while contributing to team objectives.

1. Experience as a Customer Service Representative or in a similar role is advantageous.
2. Familiarity with consumer or e-commerce environments is beneficial.
3. Proven dependability and reliability in previous roles.

1. Excellent verbal and written communication skills.
2. Ability to handle complaints and difficult situations with professionalism.
3. Proficiency in Microsoft Office; SAP knowledge is an advantage.
4. Bilingual in English and Spanish is a plus.
5. Strong organizational and follow-up skills.

Some experience working with the general public or in a call center environment is preferred.

High School Diploma required; some college education is a plus.

Competitive compensation package.

Employees enjoy comprehensive healthcare benefits, paid time off, and 401K company match options after one year of employment.

Swatch Group fosters a collaborative and fast-paced work environment where teamwork and individual contributions are equally valued. The company encourages a culture of continuous learning and professional development, providing opportunities for career advancement within the prestigious luxury watch industry.