Swatch Group Customer Service Representative

Swatch Group (U.S.) Inc. is a leading company in the watch industry, representing prestigious brands such as Omega, Tissot, Longines, Hamilton, and Swatch. The company is known for its commitment to excellent customer service and support, operating in a dynamic environment that collaborates with internal brands, distribution facilities, and customers.

1. Provide excellent communication, both verbal and written.
2. Service same-day business for the distribution channel across the United States.
3. Work as a team player while managing individual workload.
4. Answer phones, place orders, and provide shipping information in a call center environment.
5. Support brands and re-sellers.
6. Respond to email inquiries promptly and meet departmental deadlines and goals.
7. Utilize company resources for product knowledge and stay updated on latest product offerings.
8. Answer queries professionally and honestly.
9. Multi-task and work under pressure while maintaining accuracy and organization.
10. Maintain superior follow-up skills.
11. Assist in training new agents as required.
12. Explain and demonstrate the benefits of clients’ products.
13. Work additional hours during peak seasons.
14. Learn new tasks for team and individual growth.
15. Be a dependable and reliable team player.

1. Experience as a Customer Service Representative, Associate, Assistant, Coordinator, or Agent is a plus.
2. Experience working with the general public or in a call center environment.
3. Proven record of dependability and reliability.
4. Proficient in Microsoft Office.
5. SAP knowledge is an advantage.
6. Bilingual in English and Spanish is a plus.
7. High School Diploma; some college is a plus.

1. Excellent communication skills.
2. Ability to handle complaints and difficult situations.
3. Friendly and approachable demeanor.
4. Team ambition and goal-oriented.
5. Quick decision-making skills.
6. Eagerness to learn and value product knowledge.
7. Skilled listener.

Some experience in customer service or a call center environment is preferred. Previous experience in a consumer/e-commerce environment is a plus.

High School Diploma; some college is a plus.

Competitive compensation.Healthcare benefits.Paid time off.401K company match options after 1 year.Opportunities for growth.

The Swatch Group (U.S.) Inc. offers a collaborative and dynamic work environment in Miami, FL, where employees work closely with prestigious watch brands. The company values flexibility, teamwork, and a proactive approach to customer service.