Swatch Group Customer Service Officer

Melbourne • Australia

Wednesday, January 29, 2025

Longines, renowned for the elegance of its timepieces, is a distinguished member of the Swatch Group Ltd, the preeminent global manufacturer of horological products. With its roots firmly planted in Saint-Imier, Switzerland since 1832, Longines embodies a rich heritage of tradition, elegance, and performance. As a brand with a storied history in official timekeeping for world championships and partnerships with international sports federations, Longines has forged enduring connections with the world of sport.

1. Deliver exceptional communication and customer service to clients
2. Ensure professional presentation of services
3. Provide first-level technical assistance to clients
4. Perform detailed diagnostics on timepieces to identify necessary repairs
5. Conduct quality control checks on watches returned from service
6. Engage with clients to assess service needs and recommend corrective actions
7. Complete administrative tasks as required
8. Proactively follow up with clients regarding delays or updates
9. Conduct weekly stock take to manage inventory
10. Resolve client queries and provide effective solutions
11. Sell watches when required and assist with stock counts
12. Continuously develop product knowledge and understanding of watch technology
13. Demonstrate expertise in watch movements, calibres, and functions to clients

1. Excellent communication and customer service skills
2. Strong work ethic with a commitment to exceeding client expectations
3. Decisive, courteous, customer-oriented, and able to handle stress
4. Impeccable time management and organizational skills
5. Passion for watches and the Longines brand

Experience in customer service roles is essential, with a preference for those who have worked in luxury retail environments. Familiarity with the watch industry is advantageous but not mandatory, as comprehensive training will be provided.

The position offers opportunities for professional growth and development within a prestigious brand, along with comprehensive training in the watch industry.

Longines fosters a culture of elegance and precision, reflecting its Swiss heritage. The workplace is dynamic and customer-focused, with a commitment to excellence and innovation. Employees are encouraged to cultivate their passion for horology and to contribute to the brand's legacy of elegance and performance.