Swatch Group Customer Service Business Analyst

Secaucus • USA

Tuesday, November 11, 2025

The Swatch Group is a renowned global leader in the watchmaking industry, boasting an impressive portfolio of prestigious brands. As an employer, the company is committed to fostering a dynamic and innovative work environment that encourages professional growth and development. With a strong presence in the United States, The Swatch Group (U.S.) Inc. offers exciting career opportunities in a variety of fields, including customer service, business analysis, and more.

1. Analyze customer service data to identify trends and areas for improvement.
2. Develop and implement strategies to enhance customer satisfaction and operational efficiency.
3. Collaborate with cross-functional teams to streamline processes and improve service delivery.
4. Prepare detailed reports and presentations for management review.
5. Monitor key performance indicators and provide actionable insights.

1. Bachelor's degree in Business Administration, Data Analytics, or related field.
2. Proven experience in business analysis or customer service roles.
3. Strong analytical and problem-solving skills.
4. Excellent communication and presentation abilities.
5. Proficiency in data analysis tools and software.

1. Data analysis and interpretation
2. Strategic planning
3. Cross-functional collaboration
4. Report writing and presentation
5. Customer service enhancement

Minimum of 3 years of experience in a business analyst or customer service role, preferably within the retail or luxury goods sector.

Bachelor's degree in Business Administration, Data Analytics, or a related field.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on products.

The Swatch Group fosters a culture of innovation and excellence, where employees are encouraged to think creatively and contribute to the company's success. The work environment is collaborative, with a strong emphasis on teamwork and professional development.