Swatch Group Customer Service Administrator

Athens • Greece

Wednesday, February 19, 2025

Swatch Group, the preeminent global leader in the production of finished watches, encompasses a diverse array of 16 distinguished watch brands, catering to all market segments. With a robust presence in the jewelry and watch components sectors, Swatch Group also pioneers in advanced nanomechanical, nanoelectronic, and Bluetooth technologies. The conglomerate's esteemed portfolio includes brands such as Breguet, Omega, and Tissot, supported by a sophisticated retail network featuring Tourbillon and Hour Passion boutiques.

1. Provide first-level technical support and manage watch diagnostics.
2. Operate telephone systems to receive and forward calls, and schedule appointments.
3. Monitor phone call frequency, waiting times, and customer complaints, and maintain appointment calendars.
4. Calculate and quote prices or rates for products or services to customers.
5. Manage the sending and receiving of repairs from retailers.
6. Process and follow up on repair orders and estimate requests, ensuring client notification about any delays.
7. Maintain cleanliness and organization of watch boxes, packing materials, and consumables, conducting inventory four times per year.

1. Bachelor's degree in Business Administration or a related field.
2. Minimum of 1-3 years of relevant customer service experience.

1. Customer service orientation
2. Attention to detail
3. Administrative skills
4. Ability to work under pressure
5. Flexibility and team spirit
6. Strong communication skills
7. Proficiency in Microsoft Office, particularly Excel, and ERP systems

1-3 years of relevant customer service experience.

Bachelor's degree in Business Administration or a related field.

Competitive benefits package including opportunities for professional development and advancement within the company.

Swatch Group fosters a dynamic and inclusive workplace culture that emphasizes innovation, collaboration, and excellence. Employees are encouraged to contribute to the company's legacy of quality and craftsmanship, while benefiting from a supportive and engaging work environment.