Swatch Group Customer Sales Support Specialist

Miami • USA

Wednesday, July 30, 2025

The Swatch Group is a renowned leader in the watchmaking industry, recognized for its diverse portfolio of prestigious brands. As a global conglomerate, it offers a dynamic work environment that fosters innovation and excellence. The Swatch Group (U.S.) Inc. is committed to providing exceptional service and quality products, making it a distinguished employer in the luxury goods sector.

1. Provide exceptional customer service and support to sales teams.
2. Manage and resolve customer inquiries and complaints efficiently.
3. Coordinate with internal departments to ensure timely delivery of products.
4. Maintain accurate records of customer interactions and transactions.
5. Assist in the preparation of sales reports and forecasts.

1. Bachelor's degree in Business Administration or related field.
2. Minimum of 2 years of experience in customer service or sales support.
3. Proficiency in CRM software and Microsoft Office Suite.

1. Excellent communication and interpersonal skills.
2. Strong problem-solving abilities.
3. Ability to work independently and as part of a team.
4. Detail-oriented with strong organizational skills.

A minimum of 2 years in a customer service or sales support role, preferably within the luxury goods or retail industry.

Bachelor's degree in Business Administration or a related field is required.

The position offers comprehensive benefits including health insurance, retirement plans, and employee discounts on luxury products.

The Swatch Group fosters a culture of innovation, collaboration, and excellence. Employees are encouraged to contribute ideas and are supported in their professional growth within a dynamic and inclusive environment.