Swatch Group Customer Relations Specialist

Besancon • France

Tuesday, February 10, 2026

Swatch Group, a leading global player in the watchmaking industry, is renowned for its innovative designs and high-quality timepieces. As part of its extensive portfolio, the company offers a dynamic work environment that fosters creativity and excellence. The Swatch Group is committed to nurturing talent and providing growth opportunities within the luxury sector.

1. Manage customer inquiries and resolve issues efficiently to ensure high levels of customer satisfaction.
2. Maintain accurate records of customer interactions and transactions.
3. Coordinate with internal departments to ensure timely and effective responses to customer needs.
4. Analyze customer feedback to identify trends and areas for improvement.
5. Assist in the development and implementation of customer service policies and procedures.

1. Proven experience in customer service or a related field.
2. Strong problem-solving abilities and attention to detail.
3. Excellent communication and interpersonal skills.
4. Ability to work independently and as part of a team.

1. Proficiency in CRM software and Microsoft Office Suite.
2. Strong organizational and multitasking capabilities.
3. Fluency in French and English.
4. Ability to handle challenging customer interactions with professionalism.

Minimum of 1-2 years in a customer service role, preferably within the luxury or retail sector.

Bachelor's degree in Business Administration, Communications, or a related field preferred.

Competitive salary package, professional development opportunities, and a supportive work environment.

Swatch Group fosters a culture of innovation and collaboration, encouraging employees to contribute to the brand's legacy of excellence. The company values diversity and inclusivity, creating a welcoming atmosphere for all team members.