Swatch Group Customer Relations Specialist

Besancon • France

Monday, February 2, 2026

The Swatch Group, a leading global watchmaker, is renowned for its innovative designs and high-quality timepieces. As an employer, The Swatch Group offers a dynamic and inclusive work environment, fostering creativity and excellence. With a strong presence in France, the company is committed to providing exceptional career opportunities and professional growth within the luxury watch industry.

1. Manage and resolve customer inquiries and complaints efficiently.
2. Maintain accurate records of customer interactions and transactions.
3. Coordinate with internal departments to ensure timely resolution of customer issues.
4. Develop and implement customer service procedures and policies.
5. Analyze customer feedback to improve service delivery.

1. Proven experience in customer service or a related field.
2. Strong problem-solving and conflict resolution skills.
3. Excellent communication and interpersonal abilities.
4. Ability to work independently and as part of a team.
5. Proficiency in CRM software and Microsoft Office Suite.

1. Customer service expertise
2. Strong communication skills
3. Problem-solving abilities
4. Attention to detail
5. Proficiency in CRM software

A minimum of 2 years of experience in a customer service role, preferably within the luxury goods or retail sector.

Bachelor's degree in Business Administration, Communications, or a related field is preferred.

The position offers a comprehensive benefits package, including health insurance, employee discounts, and opportunities for professional development.

The Swatch Group fosters a culture of innovation and collaboration, where employees are encouraged to contribute ideas and drive change. The company values diversity and inclusion, creating a supportive environment for all team members.