Swatch Group Customer Relations Specialist

Besancon • France

Thursday, January 29, 2026

The Swatch Group is a leading global manufacturer of finished watches, jewelry, and watch movements. As a conglomerate, it encompasses 18 distinct brands, each with its own unique identity and market presence. The Swatch Group is renowned for its commitment to innovation, quality, and sustainability, making it a prestigious employer in the luxury goods sector.

1. Manage and resolve customer inquiries and complaints efficiently and professionally.
2. Maintain accurate records of customer interactions and transactions.
3. Collaborate with internal departments to ensure customer satisfaction and timely resolution of issues.
4. Identify and escalate priority issues to the appropriate channels.
5. Provide feedback on the efficiency of the customer service process.

1. Proven experience in a customer service role, preferably within the luxury goods sector.
2. Excellent verbal and written communication skills in French.
3. Strong problem-solving abilities and attention to detail.
4. Ability to work independently and as part of a team.

1. Proficiency in CRM software and Microsoft Office Suite.
2. Strong interpersonal and communication skills.
3. Ability to handle difficult situations with tact and diplomacy.
4. Fluency in French; additional languages are an asset.

A minimum of 2 years in a customer service or client relations role, ideally within the luxury or retail industry.

Bachelor's degree in Business Administration, Marketing, or a related field preferred.

Competitive benefits package including health insurance, employee discounts, and opportunities for professional development.

The Swatch Group fosters a dynamic and inclusive work environment that values creativity, innovation, and collaboration. Employees are encouraged to contribute their unique perspectives and are supported in their professional growth and development.