Swatch Group Customer Relations Officer

Besançon • France

Monday, April 28, 2025

The Swatch Group, a global leader in the watchmaking industry, is renowned for its diverse portfolio of timepiece brands. As a part of this prestigious conglomerate, employees benefit from a rich heritage of craftsmanship and innovation. The Swatch Group in France offers a dynamic environment where creativity and precision are at the forefront of its operations.

1. Manage and resolve customer inquiries and complaints efficiently.
2. Maintain detailed records of customer interactions and transactions.
3. Coordinate with internal departments to ensure timely resolution of customer issues.
4. Develop and implement customer service procedures and policies.
5. Provide feedback on the efficiency of the customer service process.

1. Proven experience in a customer service role.
2. Fluency in French, both written and spoken.
3. Strong problem-solving skills and attention to detail.

1. Excellent communication and interpersonal skills.
2. Proficiency in using customer service software and databases.
3. Ability to handle stressful situations with professionalism.

At least 2 years of experience in customer service, preferably within the luxury or retail sector.

Bachelor's degree in Business Administration or a related field preferred.

Competitive benefits package including health insurance and employee discounts on products.

The Swatch Group fosters a culture of innovation and excellence, encouraging employees to contribute to the brand's legacy of quality and style. The workplace is collaborative and supportive, with a strong emphasis on professional development and growth.