Swatch Group Customer Relations Coordinator

Paris • France

Wednesday, December 10, 2025

The Swatch Group is a leading global manufacturer of finished watches, jewelry, and watch movements. As a prominent player in the luxury fashion industry, the company is renowned for its diverse portfolio of brands, including Swatch and Flik Flak, which are celebrated for their innovative designs and craftsmanship. The Swatch Group offers a dynamic work environment that fosters creativity and growth, making it a desirable employer in the luxury sector.

1. Manage and enhance customer relationships for Swatch and Flik Flak brands.
2. Coordinate communication between customers and internal departments to ensure seamless service delivery.
3. Address and resolve customer inquiries and complaints efficiently.
4. Develop strategies to improve customer satisfaction and loyalty.
5. Monitor and report on customer feedback and trends to inform business strategies.

1. Bachelor's degree in Business Administration, Marketing, or a related field.
2. Proven experience in customer relations or a similar role within the luxury sector.

1. Excellent communication and interpersonal skills.
2. Strong problem-solving abilities.
3. Proficiency in CRM software and Microsoft Office Suite.
4. Fluency in French and English.

A minimum of 3 years of experience in customer relations, preferably within the luxury fashion industry.

Bachelor's degree in Business Administration, Marketing, or a related field.

Competitive benefits package including health insurance, retirement plans, and employee discounts on products.

The Swatch Group fosters an inclusive and innovative culture that values creativity, collaboration, and excellence. Employees are encouraged to contribute ideas and take initiative, ensuring a vibrant and engaging workplace.