Swatch Group Customer Care Officer

Singapore • Singapore

Tuesday, September 2, 2025

The Swatch Group is a leading global manufacturer of finished watches, jewelry, and watch movements. As a conglomerate, it encompasses a diverse portfolio of renowned brands, offering a dynamic and innovative work environment. The Swatch Group is committed to excellence, creativity, and sustainability, making it an esteemed employer in the luxury goods sector.

1. Provide exceptional customer service and support to clients, ensuring their inquiries and issues are resolved promptly and efficiently.
2. Manage and maintain customer records and databases to ensure accurate and up-to-date information.
3. Collaborate with internal departments to facilitate the resolution of customer complaints and enhance service delivery.
4. Monitor customer feedback and suggest improvements to enhance customer satisfaction and loyalty.
5. Assist in the development and implementation of customer service policies and procedures.

1. Bachelor's degree in Business Administration, Communications, or a related field.
2. Proven experience in a customer service role, preferably within the luxury goods sector.
3. Strong understanding of customer care principles and practices.

1. Excellent communication and interpersonal skills.
2. Proficiency in CRM software and Microsoft Office Suite.
3. Strong problem-solving abilities and attention to detail.
4. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
5. Fluency in English; additional language skills are an advantage.

Minimum of 2 years experience in a customer service role, preferably within the luxury goods industry.

Bachelor's degree in Business Administration, Communications, or a related field.

Competitive salary package, comprehensive health benefits, and opportunities for professional development.

The Swatch Group fosters an inclusive and collaborative workplace culture that values innovation, creativity, and excellence. Employees are encouraged to contribute their unique perspectives and skills, ensuring a dynamic and engaging work environment.