Swatch Group Customer Care Coordinator

Toronto • Canada

Wednesday, May 21, 2025

The Swatch Group is a leading global manufacturer of finished watches, jewelry, and movements. As an employer, the company is renowned for its commitment to innovation, quality, and craftsmanship. The Swatch Group (Canada) Ltd., a subsidiary of this prestigious conglomerate, offers a dynamic and inclusive work environment where employees are encouraged to excel and contribute to the brand's legacy.

1. Coordinate and manage customer service inquiries and requests efficiently.
2. Maintain accurate records of customer interactions and transactions.
3. Liaise with internal departments to resolve customer issues promptly.
4. Ensure customer satisfaction by providing timely and effective solutions.
5. Assist in the development and implementation of customer service policies.

1. Bachelor's degree in Business Administration or related field.
2. Proven experience in a customer service role within the luxury retail sector.
3. Strong understanding of customer care principles and practices.

1. Excellent communication and interpersonal skills.
2. Proficiency in CRM software and Microsoft Office Suite.
3. Strong problem-solving and organizational abilities.
4. Ability to work independently and as part of a team.

Minimum of 3 years of experience in customer service, preferably within the luxury fashion or retail industry.

Bachelor's degree in Business Administration or a related field.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

The Swatch Group fosters a culture of innovation and excellence, where diversity and inclusion are valued. Employees are encouraged to bring their unique perspectives and skills to the table, contributing to a collaborative and dynamic workplace.