Swatch Group Customer Care Coordinator

Southampton • UK

Friday, November 14, 2025

The Swatch Group, a renowned leader in the global watchmaking industry, is celebrated for its diverse portfolio of prestigious brands. As an employer, the company is committed to innovation, quality, and excellence, providing a dynamic and supportive environment for its employees. The Swatch Group fosters a culture of creativity and precision, making it an ideal workplace for individuals passionate about luxury timepieces.

1. Manage customer inquiries and complaints with professionalism and efficiency.
2. Coordinate with internal departments to resolve customer issues promptly.
3. Maintain accurate records of customer interactions and transactions.
4. Ensure customer satisfaction by providing timely and effective solutions.
5. Assist in the development and implementation of customer service policies.

1. Proven experience in customer service or a related field.
2. Strong problem-solving abilities and attention to detail.
3. Excellent communication and interpersonal skills.

1. Proficiency in Microsoft Office Suite.
2. Ability to work independently and as part of a team.
3. Strong organizational skills and ability to multitask.

A minimum of 2 years of experience in a customer service role, preferably within the luxury retail sector.

Bachelor's degree in Business Administration or a related field preferred.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on Swatch Group products.

The Swatch Group prides itself on a collaborative and innovative culture that encourages personal growth and professional development. Employees are valued for their contributions and are provided with opportunities to advance within the company.