Swatch Group Customer Care Assistant

Alcobendas • Spain

Thursday, September 18, 2025

The Swatch Group is a renowned global leader in the watchmaking industry, known for its diverse portfolio of prestigious brands. With a commitment to innovation and quality, the group offers a dynamic work environment that fosters creativity and professional growth.

1. Provide exceptional customer service to clients, addressing inquiries and resolving issues efficiently.
2. Manage customer communications via phone, email, and in-person interactions.
3. Maintain accurate records of customer interactions and transactions.
4. Collaborate with internal teams to ensure customer satisfaction and service excellence.
5. Assist in the development and implementation of customer service policies and procedures.

1. Previous experience in a customer service role, preferably within the luxury or retail sector.
2. Proficiency in both written and spoken Spanish and English.
3. Strong organizational skills and attention to detail.
4. Ability to work effectively in a fast-paced environment.

1. Excellent communication and interpersonal skills.
2. Problem-solving abilities with a customer-focused approach.
3. Proficiency in Microsoft Office Suite and CRM software.
4. Ability to multitask and prioritize effectively.

A minimum of 2 years of experience in a customer service position, ideally within the luxury or retail industry.

High school diploma or equivalent required; a degree in business or a related field is preferred.

Competitive salary package, comprehensive health insurance, and opportunities for professional development.

The Swatch Group promotes a culture of innovation and excellence, encouraging employees to contribute to the company's success while fostering a collaborative and inclusive workplace.