Swatch Group Customer Care and Sales Support Specialist

Bangkok • Thailand

Thursday, February 13, 2025

The Swatch Group, a leading global manufacturer of finished watches, is renowned for its diverse portfolio of brands and commitment to innovation. As part of this prestigious conglomerate, The Swatch Group Trading (Thailand) Limited offers a dynamic work environment that values creativity and excellence, providing employees with opportunities to grow within the luxury watch industry.

1. Interact daily with B2C and B2B customers to address product or service requests professionally and promptly.
2. Manage customer inquiries through various communication channels including email, phone, chat, and social media.
3. Provide comprehensive support related to after-sales services, including warranty terms, repair status, and spare parts availability.
4. Collaborate with stakeholders to resolve queries and complaints efficiently.
5. Handle B2C service repair estimates and work to convert refusals.
6. Resolve end-customer requests and complaints in collaboration with B2B partners.
7. Manage a customer loyalty voucher program.
8. Assist customers with accessory recommendations, such as suitable watch straps.
9. Utilize tools like Salesforce, Outlook, SAP, and others to process tasks accurately and update records.
10. Ensure customer requests and complaints are handled in line with company standards and policies.
11. Provide feedback for improving customer experience.
12. Prepare and control monthly schedules for staff at points of sale.
13. Assist with operational and administrative tasks during POS activities and roadshows.
14. Support training preparation and coordination.
15. Prepare internal memos and follow up on authorized signatures.

1. Bachelor's degree in Business Administration or a related field
2. Minimum of 1-2 years of relevant customer service experience

1. Excellent communication and interpersonal skills
2. Strong problem-solving abilities
3. Proficiency in Microsoft Office, particularly Excel
4. Good command of English

A minimum of 1-2 years in a customer service role, preferably within the luxury goods sector.

Bachelor's degree in Business Administration or a related field.

Employees enjoy a comprehensive benefits package, including health insurance, paid time off, and opportunities for professional development within a global luxury brand.

The Swatch Group fosters a collaborative and innovative workplace culture, encouraging employees to contribute to the brand's legacy of excellence and creativity. The company values diversity and inclusivity, offering a supportive environment for professional growth.