Swatch Group Customer Care Advisor

Southampton • UK

Thursday, December 18, 2025

The Swatch Group is a leading global manufacturer of finished watches, movements, and components. As a conglomerate, it encompasses a diverse range of prestigious brands, including Longines, known for its timeless elegance and precision. The Swatch Group prides itself on innovation and quality, offering a dynamic work environment for its employees.

1. Provide exceptional customer service to clients, addressing inquiries and resolving issues efficiently.
2. Maintain comprehensive knowledge of Longines products to assist customers effectively.
3. Process orders, returns, and exchanges in a timely manner.
4. Collaborate with team members to ensure seamless operations within the customer care department.
5. Utilize CRM systems to document customer interactions and feedback.

1. Previous experience in a customer service role, preferably within the luxury goods sector.
2. Strong communication and interpersonal skills.
3. Ability to handle challenging situations with professionalism and tact.
4. Familiarity with CRM software and customer service best practices.

1. Excellent verbal and written communication skills.
2. Proficiency in CRM and order management systems.
3. Strong problem-solving abilities.
4. Attention to detail and organizational skills.

A minimum of 2 years in a customer service role, ideally within the luxury retail industry.

High school diploma or equivalent; further education in business or related field is advantageous.

Competitive salary package, opportunities for career advancement, and employee discounts on Swatch Group products.

The Swatch Group fosters a culture of innovation, excellence, and collaboration. Employees are encouraged to develop their skills and contribute to the success of the brand in a supportive and dynamic environment.