Swatch Group Customer Care Advisor

Richmond • Australia

Thursday, October 30, 2025

The Swatch Group is a renowned global leader in the watchmaking industry, encompassing a diverse portfolio of prestigious brands, including Tissot. As an employer, The Swatch Group is committed to innovation, quality, and excellence, offering a dynamic and inclusive work environment that fosters professional growth and development.

1. Provide exceptional customer service to clients, addressing inquiries and resolving issues efficiently.
2. Manage customer communications through various channels, including phone, email, and in-person interactions.
3. Maintain detailed and accurate records of customer interactions and transactions.
4. Collaborate with internal teams to ensure customer satisfaction and service excellence.
5. Assist in the development and implementation of customer service policies and procedures.

1. Proven experience in a customer service role, preferably within the luxury retail or watchmaking industry.
2. Strong communication and interpersonal skills.
3. Ability to handle challenging situations with professionalism and tact.
4. Attention to detail and organizational skills.

1. Excellent verbal and written communication skills.
2. Proficiency in customer relationship management (CRM) software.
3. Problem-solving and conflict resolution skills.
4. Ability to work independently and as part of a team.

A minimum of 2 years of experience in a customer service role, ideally within the luxury retail or watchmaking industry.

High school diploma or equivalent; additional qualifications in customer service or related fields are advantageous.

The position offers a comprehensive benefits package, including health insurance, employee discounts, and opportunities for professional development.

The Swatch Group fosters a culture of innovation and excellence, where employees are encouraged to contribute ideas and collaborate in a supportive and inclusive environment. The company values diversity and is committed to creating a workplace where everyone can thrive.