Swatch Group Corporate Customer Service Specialist

Miami • USA

Friday, August 29, 2025

The Swatch Group is a leading global manufacturer of finished watches, jewelry, and watch movements. As a prominent player in the luxury watch industry, the Swatch Group encompasses a diverse portfolio of brands, each with its unique identity and heritage. The Group is renowned for its commitment to quality, precision, and innovation, making it a prestigious employer in the luxury sector.

1. Manage and resolve customer service inquiries and issues efficiently and professionally.
2. Coordinate with internal departments to ensure timely and accurate delivery of products and services.
3. Maintain comprehensive records of customer interactions and transactions.
4. Identify and escalate priority issues to the appropriate channels.
5. Contribute to the development and implementation of customer service policies and procedures.

1. Bachelor's degree in Business Administration or related field.
2. Minimum of 3 years of experience in a customer service role, preferably within the luxury goods industry.

1. Excellent communication and interpersonal skills.
2. Strong problem-solving abilities.
3. Proficiency in CRM software and Microsoft Office Suite.
4. Ability to work independently and as part of a team.
5. Attention to detail and organizational skills.

A minimum of 3 years of experience in customer service, ideally within the luxury goods sector.

Bachelor's degree in Business Administration or related field.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

The Swatch Group fosters a dynamic and inclusive workplace culture that values innovation, excellence, and collaboration. Employees are encouraged to contribute their unique perspectives and skills to drive the company's success in the competitive luxury market.