Swatch Group Assistant Store Manager

Edinburgh • UK

Tuesday, February 11, 2025

The Swatch Group, a prestigious conglomerate in the horology and jewelry sectors, is renowned for its innovative approach and comprehensive portfolio of 17 distinguished watch and jewelry brands, alongside its retail entities, Tourbillon and Hour Passion. As a pivotal player in the global watch industry, the Swatch Group not only manufactures and sells finished timepieces and components but also excels in electronic systems and sports event timing, having served as the official timekeeper for numerous Olympic Games. With a workforce exceeding 33,500 across more than 50 nations, the Swatch Group embodies a unique blend of emotional culture and technological prowess, consistently delivering high-quality, emotionally resonant products to its clientele.

1. Train, supervise, and motivate employees to achieve store objectives.
2. Plan and organize tasks to maximize team productivity.
3. Develop team performance with a focus on conversion and customer service.
4. Produce team schedules and monitor performance.
5. Assist with performance management, training, and coaching.
6. Implement induction programs for new employees.
7. Ensure service standards align with Swatch guidelines.
8. Open and close the store in accordance with company policies.
9. Implement security procedures and manage stock.
10. Conduct stock checks and audits.
11. Accurately report administration and stock control.
12. Collate sales figures.
13. Provide exceptional customer service and maintain product knowledge.
14. Contribute to sales targets and deliver exceptional service.
15. Reconcile tills daily and ensure secure cash handling.
16. Maintain store cleanliness and visual merchandising standards.

1. Previous retail management experience is essential.
2. Ability to motivate, engage, and raise team morale.
3. Creativity in increasing footfall and conversion.
4. Exceptional communication skills.
5. Ability to provide constructive feedback and share knowledge.
6. Desire to exceed customer service expectations.
7. Commercial acumen and financial awareness.
8. Leadership skills in coaching and performance management.
9. Strong interpersonal skills and relationship building.
10. Commitment to personal and team development.
11. Strong organizational and planning skills.
12. Initiative in generating ideas to meet targets.
13. Flexibility to work additional hours and locations as needed.

1. Retail management
2. Team leadership
3. Customer service excellence
4. Sales and conversion optimization
5. Security and stock management
6. Effective communication
7. Product knowledge
8. Merchandising

A minimum of previous experience in retail management, preferably within the fashion or accessories sector, is required.

The position offers opportunities for professional development and growth within a globally recognized brand, along with the potential for international exposure and career advancement.

The Swatch Group fosters a dynamic and innovative workplace culture that values creativity, emotional engagement, and technological advancement. Employees are encouraged to contribute to the brand's legacy of excellence and innovation, while enjoying a supportive and collaborative environment.