Swatch Group Assistant Store Manager

Swatch Group is a leading international watchmaking conglomerate that spans the full spectrum of the industry through a portfolio of some 16 distinct brands. The Swatch brand is emblematic for its bold, design-led, colorful and accessible watches that draw inspiration from art, fashion and technology. As an employer, the Group emphasises continuous learning, internal mobility and structured training programmes to develop employees across functions and markets.

1. Support the Store Manager in achieving and exceeding sales targets through daily coaching, floor presence and performance follow-up.
2. Lead, motivate and develop the boutique team; conduct briefings, appraisals and on-the-job training to uphold service and brand standards.
3. Oversee daily store operations including opening/closing procedures, cash handling, POS reconciliation and staff scheduling.
4. Ensure exemplary clienteling and customer service, managing VIP relations and post‑sale follow-up to drive loyalty.
5. Implement visual merchandising and product presentation guidelines to preserve brand image and optimise sell‑through.
6. Manage inventory processes: stock reception, replenishment, cycle counts and coordination with logistics to minimise shrinkage.
7. Contribute to local marketing and in-store activations; report sales KPIs and market feedback to senior management.

1. Proven supervisory or assistant-manager experience in retail, preferably within watches, jewellery or luxury goods.
2. Demonstrated track record of meeting sales targets and coaching teams to deliver commercial results.
3. Strong organisational skills with experience in stock control, cash management and retail operations.
4. Excellent interpersonal and communication skills; ability to represent the brand with professionalism.
5. Availability to work retail hours including weekends, evenings and public holidays as required.

1. Team leadership and coaching
2. Clienteling and VIP customer service
3. Point-of-sale (POS) systems
4. Visual merchandising
5. Inventory management and stock control
6. Cash handling and till reconciliation
7. Retail KPI monitoring and sales reporting
8. Loss prevention

Several years of hands-on retail experience with at least 1–2 years in a supervisory or assistant-manager role; prior exposure to luxury or watch/jewellery retail strongly preferred.

High school diploma or equivalent; tertiary education in business, retail or hospitality is a plus.

The Swatch Group combines industrial craft and creative design within a dynamic, fast-moving retail context. The organisation promotes continuous professional development, internal mobility and a collaborative environment where creativity and commercial rigour coexist.